About Safe & Secure Locksmith
A licensed locksmith shop in Kitsilano, run by people you can talk to at the counter.
Vancouver, BC V6L 2P1
Walk-ins
welcome
The team
Four people work out of the shop. These are the people you speak to and see at your door.
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Batu
Manager
Runs the shop and the commercial jobs. Holds BC Security Worker Licence E106677.
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Cameo
Shop manager
Runs the counter. Usually the first voice on the phone.
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Jorge
Locksmith
Master key systems, high-security cylinders and door hardware.
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Param
Automotive specialist
Car keys and fobs, cut and programmed, including all keys lost.
Every technician is individually licensed under BC's Security Services Act, which means a criminal record check and fingerprints. You let a locksmith into your home, so you should know who they are.
How the shop started
Safe & Secure Locksmith opened in Kitsilano in 1992. We are still at 4105 Macdonald St, between West 25th and King Edward, on the same phone number.
We built the business on work that needs a plan and someone who stays around: master key systems, commercial door hardware, access control and rated safes.
Homes, condos and cars came next. The property managers and strata councils we worked for asked us to look at their own doors too.
What we do
Commercial
Master key systems, access control and door hardware.
Residential
Rekeys, deadbolts and high-security upgrades.
Car keys
Keys and fobs cut and programmed.
Safes
Rated safes sold, anchored, serviced and opened.
Shop
Key cutting, cylinders, hardware and key blanks.
More about us
How we work
- 01Price first. You hear it on the phone, the technician confirms it at the lock or car, and the invoice matches.
- 02No surprises. If the job turns out different from what was described, we stop and tell you first.
- 03ID checked. Before we open a door, cut a restricted key or make a car key, we ask for photo ID and proof you are entitled to it.
The ID check can feel like a hassle when you are locked out. It is the same step that stops a stranger getting into your place.
The work is bonded and insured. If our workmanship fails within 30 days, we come back and fix it at no charge.
Rates are on the prices page. What customers say is on the reviews page.
What we do, and what we do not
- Commercial and strata locksmithing.
- Residential rekeys and lock changes.
- Key cutting.
- High-security cylinders and key control.
- Access control.
- Safes.
- Automotive keys.
Most people start with a rekey, commercial locksmith work or an automotive locksmith job.
What is usually not worth it:
- A new lock, when a rekey will do.
- A steel security door, when a high-security cylinder and a reinforced strike are better value.
- A smart lock on weak hardware. It is still weak hardware.
If you do not need to buy anything, we say so.
The counter sells safes, locks, key blanks and hardware, and a selection is in the online shop.
Emergencies and the shop
Our mobile technicians cover Metro Vancouver, 24/7, including Vancouver, Surrey, North Vancouver, Burnaby, Coquitlam, Richmond, White Rock and Langley.
The shop does the planned and specialist work: commercial, strata, safes, access control, high-security locks, key cutting, and car keys at the shop or at the car.
Not sure what you need? Call 604-734-7233 and describe it. The emergency locksmith page covers lockouts.
Visit the shop in Kitsilano
Walk in with a key to copy, a lock to check, a fob that stopped working or a question about a safe.
Street parking on Macdonald and the side streets. A short walk from the West King Edward and Macdonald bus stops.
Mobile locksmith service 24 hours a day, 7 days a week. Walk-in shop at 4105 Macdonald St open Monday to Friday, 8:30am to 5pm, weekends by appointment.
4105 Macdonald St, Vancouver, BC V6L 2P1. Call 604-734-7233. Directions are on the contact page.
Questions people ask us
Still unsure? Call 604-734-7233. A real person picks up.
How long has the shop been open?
Since 1992, at the same Kitsilano address and on the same phone number.
Who holds the licence?
Batu, our manager, holds BC Security Worker Licence E106677. Every technician is also individually licensed, background-checked and fingerprinted.
Do I need to book before I visit?
No. Walk in during counter hours. Weekends are by appointment, so phone ahead.
What is the workmanship warranty?
If our workmanship fails within 30 days, we come back and fix it at no charge. It covers our work, not damage from something else.
Do you offer emergency service?
Yes. Our mobile technicians cover Metro Vancouver, 24/7. The Kitsilano shop handles planned and specialist work.
How much does a locksmith cost in Vancouver?
The service call is $75 in standard hours, and the work is priced per job on top. Lockouts are $80-$160, rekeys are $25-$45 per cylinder, and car keys start from $180. The price you are quoted on the phone is the price on the invoice.
Do you charge more after hours, and are there hidden fees?
Labour costs more after hours, and we tell you before anyone is sent. There is no separate dispatch fee, fuel surcharge or assessment fee. If the job differs from the phone description, we stop and re-quote first.
Will you damage my door to get me in?
Almost never. We pick most modern locks open with no damage to the door, the frame or the cylinder. Drilling is a last resort, and we tell you first and quote the repair.
What do you need before you open a door for me?
Proof that you are entitled to be there. For a home, that is photo ID matching the address, a lease, or a landlord who can confirm it. For a business, it is a lease, a card matching the signage, or a manager on the phone.
Should I rekey or replace my locks?
Rekey if the hardware is sound and you only need the old keys to stop working. That is $25-$45 per cylinder, or $60-$120 on high-security hardware. Replace a worn, seized or low-grade lock, at $80-$160 installed.
How much is a spare key?
House and office keys are $5-$15 each, or $8-$30 for specialty and commercial blanks. Restricted high-security keys are $30-$80, cut to the registered code with written authorization. Bring the key to the counter at 4105 Macdonald Street.
I lost my only house key. What now?
We let you in, then rekey the cylinder so the missing key stops working. A new copy of the same key fixes access but leaves the security problem where it was.
Can you make a car key if I have no spare?
Yes, we originate the key from the vehicle, so no existing key is needed. Transponder keys are $180-$280 and smart keys are $280-$420, cut and programmed. Bring photo ID and the registration.
My safe will not open. Do you have to drill it?
Usually not. A dead keypad battery is a quick fix, and we can often manipulate a forgotten mechanical combination open. Residential opening is from $150, and commercial TL-15 or TL-30 safes are from $300.
Do you set up master key systems?
Yes, from $300 setup plus $30-$80 per cylinder, or $60-$200 on a restricted keyway. That includes the keying chart and the key registry, so future copies need written authorization.