Privacy Policy

Safe & Secure Locksmith ("we", "us" or "the company") is committed to protecting the privacy of our customers and website visitors. This policy describes how we collect, use, store and disclose personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

By contacting us, requesting service, or using this website, you consent to the practices described below. If you do not agree with this policy, please do not provide personal information to us.

We collect personal information that you provide directly to us when you call, email, fill out a form on this website, or visit our shop. The categories include:

• Name, phone number and email address, to contact you about service and confirm appointments.
• Service address and service details, to dispatch a technician and complete the work.
• Vehicle information for automotive locksmith calls (year, make, model, VIN), used to source the correct key blank and to verify ownership.
• Proof of ownership for car key replacement and all keys lost work (registration or title). These are viewed and returned, not retained.
• Payment information, processed on site by the technician's wireless terminal or by the in-shop terminal. Payment data is handled by our PCI-compliant payment processor and is not stored on our systems.
• Website analytics: pages visited, browser type, IP address and referral source, collected automatically through Google Analytics. This information is aggregated and is not tied to individual identities.

We use personal information for the purpose for which you provided it. Specifically:

• To dispatch a technician, complete the service call and follow up on the work performed.
• To send appointment confirmations, service reminders and invoices.
• To respond to questions, quotes and contact form submissions.
• To maintain a service history so future calls reference past work such as rekeys, master key registries and restricted keyway authorizations.
• To comply with legal obligations under the BC Security Services Act, including verifying ownership before cutting car keys or rekeying restricted systems.
• To improve our website and service quality through aggregated analytics.

We do not use your information for any purpose unrelated to the service you contacted us about, and we do not sell, rent or trade personal information to third parties.

We share personal information only in limited circumstances:

• Payment processors, to process credit card and Interac payments. Our processor is PCI-DSS compliant and handles only the data required to complete the transaction.
• Restricted keyway manufacturers (Mul-T-Lock, Medeco, Abloy). When you sign up for a restricted keyway system, the manufacturer maintains the key registry under your name. This is required to enforce your key control rights. See commercial locksmith.
• Law enforcement, only if compelled by a valid legal order such as a court order or search warrant, or where disclosure is required to prevent imminent harm.
• Insurance and audit. Our insurer and auditor may review records that include customer information, under confidentiality obligations.

We never share customer information with marketers, data brokers or unrelated third parties.

Under PIPEDA and BC PIPA you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for future use of your information, subject to our legal record keeping obligations under the Security Services Act.
• File a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) or the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).

To exercise any of these rights, or for any privacy concern, call 604-734-7233, use the form on contact us, or write to Safe & Secure Locksmith, 4105 Macdonald Street, Vancouver, BC V6L 2P1. We respond to access and correction requests within 30 days as required by PIPEDA.

This policy may be updated from time to time. The effective version is always the one posted on this page. What we actually do for customers is described on our services.